While we hope that you will love your product selections, if you have a valid claim we will gladly accept your unworn/unwashed items according to our Return Policy below. Please keep in mind that all returns must be in their new and original condition with packaging, tags, and if applicable their sanitary protection intact. A Size Guide will always be displayed on the product page below the product and item description. * For Best fit, Please ensure you view the Size Guide prior to ordering. Please click on Return Center link to fill out the return form for a speedy, quick return on all eligible items.
Q. What is your return policy?
Our Warehouse staff inspects all items prior to shipment. All claims for discrepancies and damages must be reported within five (5) business days of Receipt of the merchandise. We must receive the returned item within 30 Days of Purchase. Please ensure that you view the Size Guide prior to ordering. As with all "Intimates or swimsuit apparel” for Health and Sanitary reasons, there are no refunds or exchanges.
Exchanges / Refunds / Damaged Products
We will issue you a store credit via an E-Gift Card once we have received your return. You may use the E-Gift Card towards the correct item or for the purchase of another item.
All items must be returned in original condition (including all paperwork, packaging and accessories) with tags attached. All items must be unworn, unaltered, and unwashed. We do not accept returns on bodysuits, swimwear, undergarments, or final sale items. Orders placed online cannot be returned to our retail locations.
Q. What Items can not be exchanged?
- Items purchased past the 30 day return policy.
- Items marked as final sale.
- Intimates, Bodysuits or Swimsuit Apparel.
- Free gifts or promotional items with retail value.
- Items purchased using a 15% discount code or above.
- Sales and clearance items.
- Original shipping and handling fees.
- International orders
Q. How soon will I get my Store Credit?
Typically within 48 hours once your items are inspected by the return department; You will be notified by email with an E-Gift Card towards the correct item or for the purchase of another item.
If you have a valid and qualifying return claim we will gladly accept your unworn/unwashed items within 30 days of the delivery date for US orders. Please fill out the form at the following link for a speedy, quick return. - Excite Lingerie Returns Form
Still Have Questions? Contact Us Below.